WHAT IS YOUR RETURN POLICY?
Due to the intimate nature of our products, we DO NOT accept ANY returns for non-defective or correctly received orders. All sales are final.
WHAT ARE YOUR SHIPPING COSTS?
We offer free shipping worldwide!
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Please allow 48 hours for your order to process. Once your order is processed, US deliveries can take between 2-5 days to be received, and International deliveries can take between 3-12 days to be received depending on where your item is being sent. PLEASE BE ADVISED Activated COCO is not liable for any delays in delivery due to the shipping country. We advise all customer to please read through our Shipping Policies page thoroughly before placing an order.
Please note Activated COCO cannot be held liable for any late or missed deliveries due to incorrect shipping information and/or adverse weather conditions and expected delivery dates are subject to change. For any questions regarding the whereabouts of your package, please contact the carrier directly.
HOW DO I TRACK MY PARCEL?
You can track your parcel on our website. Under the menu tab, click ‘Track Your Order’ and input your order number and ordering e-mail address. Your shipping information will populate with the most current information available.
Please be advised that recently placed orders may take 48 hours for your shipping information to become available in our system. Please be patient and check back again soon. Tracking Information may not be available for certain delivery areas.
WHAT IF MY PACKAGE SAYS “DELIVERED” BUT STILL CANNOT BE FOUND?
We are sorry if you haven't received your parcel. We suggest taking the following extra measures to ensure your package was delivered successfully:
Search for a notice left by your local carrier
If you still have not found or received your package, please contact your local carrier directly through their website or their customer service department.
WHAT SHOULD I DO IF I PROVIDED THE INCORRECT SHIPPING DETAILS?
If you noticed that your shipping details are incorrect, please e-mail through our contact us page within 12 hours of when your original order was placed with your order number and correct and complete shipping address. Please note that we are unable to revise your address once your parcel has been processed.
Please be advised that should your parcel be returned to sender, that we will be required to pass on a subsidized re-shipping postage fee of $5.99 (US).
We advise every Activated COCO customer to exercise caution when opening and using Activated Charcoal as it can stain some surfaces. To do so, We suggest using a separate cup or container to rinse your Activated COCO Bamboo Toothbrush, as well as when you rinse your mouth to contain the pigment until you are ready to put it away!
Once you have finished brushing your teeth, simply pour the used water down the drain, and rinse your sink!
PRO TIP: Avoid using lighter shaded towels when using Activated COCO to prevent staining to your towels!
WHAT IS ACTIVATED COCO MADE OF?
Activated COCO is an all natural, activated coconut charcoal made from dried coconut shells! PLEASE BE ADVISED Activated COCO is not liable for any customer, or user allergic reaction. Our product is made with Coconuts, and all customers that suffer from any allergic reactions should make sure to read through our FAQ page prior to purchasing our products. All Products are made in sustainable facilities in China, which we ensure the highest quality and standards are met, including meeting FDA regulations and requirements.
WHERE DOES YOUR PRODUCT SHIP FROM?
All US orders are will be shipped and delivered by USPS. All other orders are shipped by USPS affiliated and partnered institutions.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept the following forms of payment: American Express, MasterCard, VISA, Discover, JCB, Apple Pay and PayPal.
CAN I RETURN OR CANCEL MY ORDER?
Unfortunately, once your order is placed we are unable to issue any cancellations or refunds.
Under special circumstances, we will exchange any defective product/s with the same, identical item as long as it is in the original packaging. This policy lasts 7 days from when your order was delivered.
WHAT IF I RECEIVED A DEFECTIVE OR INCORRECT ITEM?
As soon as you discover any issues with your received product, please contact us immediately through our, "Contact US" page. Please include the Name used to place the order along with your Order Number and a brief description of your situation. We will review your e-mail and send additional instructions if needed.
PLEASE BE ADVISED We will only review orders within 7 days of when you received your original order. If 7 days have gone by since receipt of your product, unfortunately, we cannot offer you an exchange.
WHAT IF I HAVE A GENERAL INQUIRY?
If you have a general question or concern, you can chat with a live agent between the hours of 8:30 AM and 5:30 PM (PST), Monday through Saturday. To do so, locate the widget in the lower, right-hand corner of our website and a customer service representative will be with you immediately! Or, you can e-mail us through our Contact Us page, and we would be more than happy to assist you with your potential or pending Activated COCO order!
WHY HAVE I NOT RECEIVED MY REFUND? (IF APPLICABLE)
If you haven’t received your refund yet, we advise you contact your banking institution first, for more information on their specific wait times for returned funds. It may take up to 7-10 business days for your refund to be credited back to you. If you’ve done all of this, and you still have not received your refund, please send us an email immediately through our Contact Us page.
WHAT IS PROPOSITION 65?
Proposition 65 (also called the Toxic Enforcement Act) requires the State of California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list is intended to help the residents of California make informed decisions about protecting themselves from these chemicals.
WARNING: Some products from our online store may contain chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us through our Contact Us page